Fone Express - Nairobi

1.0 1 Review
Company name
Fone Express
2nd Floor, Amee Arcade Parklands Road Westlands, Nairobi, Kenya
View Map
Phone number
+254 720 628 628
Mobile phone
+254 788 740 000
+254 722 740 000
Working hours
Monday: 8:30 am - 5:30 pm  See All


1 Review
Write a Review
I bought an M-I phone from your Nyali branch and I have never been met with such worst customer services anywhere. Your repairs team does not speak with your services team and the whole operation is dysfunctional. Pathetic to be precise.

I spoke with your Christine and explained my frustrations with a phone which had been sent back for repairs more than twice in a span of a week. She promised to get back and even asked me to write a mail. I have never heard from her over 3 weeks now!!

I then contacted your repairs team and was taken through the agony of explaining myself again. Th gentleman gave me a number he knew never works and even promised to call me back. Have waited enough.

I keep getting sms that my phone is awaiting a motherboard swap, something I never asked for.

I requested to be allowed to pay more but exchange the phone. No one has ever responded and my requests blatantly ignored. Simply disgusting services.

Questions & Answers

Can i buy using my kcb credit card pay on monthly installnent
Can I get dell m01m spare parts in your store?
1. How much does Desire 820 cost
2. The part where it is sold in installments how long does it take to pay the instalments?
3. What is the downpayment for the phone
4. Do you have infinix hotnote2?
5. How much does it cost?
6. What are the terms and conditions for the installments??

Company Details

Location map
2nd Floor, Amee Arcade Parklands Road Westlands, Nairobi, Kenya Get Directions
Our Mission
“To be the Number One ICT retailer in East Africa, with a brand and format that is synonymous with Quality, value-added, and reliability.”

Our Vision
“Striving to place our Customers’ needs at the heart of our operations and the foundation of our growth and success, through continual innovation and timely response.”

Company Overview
Fonexpress Kenya is a subsidiary of Fones Direct Limited (FDL) is a wholly Kenyan owned company that has been in the business of IT & Communication products over 12 years. FDL owns and operates well-known local retail franchises called “FONE XPRESS” , “TUSCOM & “NAIVAkOM”(inside Nakumatt, Tuskys and Naivas Supermarkets respectively) together with“Phonelink Limited” Safaricom Dealer shops, makes FDL one of the leading independent IT & Communications retailers in East Africa

Other sister companies are Fonexpress Uganda Limited and Fonexpress Rwanda Limited All Fonexpress shops are located in side Nakumatt Supermarkets with exception of the service center

Our vast branch network of 80+ retail outlets across East Africa ensures that we are able to serve the needs of persons of all walks of life, with genuine quality products at competitive prices, backed with an assurance of dedicated after-sales support.

We are an Authorized Dealer for Acer, Dell, HP, Samsung and Alcatel. We are also an AUTHORISED SERVICE CENTER for Acer, Alcatel, Blackberry, HTC, Motorola, Mi-fone and Nokia & Samsung.

We therefore provide dedicated, in-house, after-sales support to our customer which is unrivalled. We also have an easy payment system “BUY NOW PAY LATER” for customers who don’t have ready cash. You collect your goods after a 30% deposit and 6months installments (phones) and 12months installments for laptops.
Working hours
Monday:8:30 am - 5:30 pm
Tuesday:8:30 am - 5:30 pm
Wednesday:8:30 am - 5:30 pm
Thursday:8:30 am - 5:30 pm
Friday:8:30 am - 5:30 pm
Saturday:8:30 am - 3:30 pm

Verified Business

The accuracy of the company profile for Fone Express is validated by the company owner, representative, or directory administrator.
Last update on June 2022

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