Review Rude services at the parcel office in Nairobi

I am very disappointed by the parcel woman in Nairobi. I went to pick my parcel and she was very rude. I stood there for like 30 minutes waiting for her to finish a call and even after keeping me for that long she was daring enough to talk rudely to me. Kindly warn her. The light skin woman that is usually in the parcel office especially in the morning.