Review Poor service offered by your conductor

I boarded car no kbj 282q plying limuru road, first of all they had put loud music, I politely requested the makanga to ask the driver to either reduce the volume, or change the music, since the one playing had so much scratches and was affecting my ears, the makanga just ignored me and went on with his business, secondly when I wanted to alight at the stage club decmo the guy just ignored me and he passed the stage, I alighted but far away from my stage. Take action or train your staff. They are very rude. This makanga in particular. I'm so dissapointed. And on many occasions they play loud music some of us are from work and we just want quiet place on our journey home. This happened today at 8.30pm