Some of the worst customer care I have received on the African continent.
I am still to receive a parcel that arrived in Nairobi 6 days ago. I paid all duty and exorbitant charges within 30 minutes of being sent a total.
They charge for third party clearing even though I did not request this.
The total fees were approx. 70% of the parcel value.
They do not answer the phone and do not reply to most of the emails I have sent.
My advice - use DHL
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Review of United Parcel Service (UPS)
Review for:
United Parcel Service (UPS)
United Parcel Service (UPS)
1.0
United Parcel Service (UPS)SDV Transami Complex North Airport Rd, 46586-00100 GPO+254 206 421610https://www.businesslist.co.ke/img/ke/m/_1543579253-68-united-parcel-service-ups.jpg
1
PUBLIC USER
Its the truth boss, this what am experiencing, since 14 of April this year till today06 of may I haven't received my parcel. its better even to use sea line than ups.
people don't waste time shipping goods with ups kindly go for dhl or tnt
people don't waste time shipping goods with ups kindly go for dhl or tnt