Reviews of - Nairobi

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4 Reviews
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Great service delivery
Shopit has been my go-to shop for electronics. The team is very helpful, they guide one to choose the best products based on their needs and preferences. The products are of good quality and delivery is done timely. Definitely recommend!
Dear sir or madam, I am sending you this mail in good faith, I am mrs. josie marie currently undergoing medical treatment for cancer, i have a donation to make anyone who is intrested should contact me at [email protected]
Remarkable customer service
The product was great and even better was the customer service. There was someone available to answer all my questions and coordinate for collection of the item. They were pleasant, knowledgeable and timely
Excellent Customer Service
Over the years, I have always bought most of my electronics from SHOPIT Ltd. They are very prompt and professional in responding to my queries as well as timely delivery of the items ordered.
All the items I have bought, have never failed me at all thus I can confidently say that they sell quality products at a very good price. They also have a wide variety of items to choose from, and even if it is out of stock, they usually avail it in the shortest time possible or they outsource to ensure customer satisfaction.
Lastly, the entire team is also quite knowledgeable when it comes to product knowledge and assisting me to decide on the options I may have and honestly, they've always advised me accordingly.
I highly recommend SHOPIT Ltd as one of the best online shops in Kenya.
it's a customer right to exchange a product sold the previous day, same color, same price and same quality. I shouldn't be charged extra for an exchange. The services were very poor.
Dear Stellah,

I hope you are doing well.

We are sorry to hear that your shopping experience with us was not as pleasant as you would have expected.

While this might be the case, it is important to remember that we delivered the bin in the color yellow as per your order.

Nevertheless, we still agreed to exchange the item. However, since the initial delivery was made as per your requirements it would not have been possible to incur further costs to suit the new requirements made after delivery. Especially, since logistics services are outsourced.