Shopit.co.keThe Stanley, Standard Street, Nairobi Kenya+254 777 777000https://www.businesslist.co.ke/img/ke/h/_1630082659-55-shop-i-t-store.png
it's a customer right to exchange a product sold the previous day, same color, same price and same quality. I shouldn't be charged extra for an exchange. The services were very poor.
I hope you are doing well.
We are sorry to hear that your shopping experience with us was not as pleasant as you would have expected.
While this might be the case, it is important to remember that we delivered the bin in the color yellow as per your order.
Nevertheless, we still agreed to exchange the item. However, since the initial delivery was made as per your requirements it would not have been possible to incur further costs to suit the new requirements made after delivery. Especially, since logistics services are outsourced.