States Duka - Nairobi

3.6 16 Reviews
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  • Verified
    Listing
  • +6Years
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Company name
States Duka
Location
Karen Village African Creative Centre Building, Ground floor, Ngong Road, Nairobi, Kenya
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Contact number
+254722209048
Mobile phone
+254722209048
Website address
http://statesduka.com
Working hours
  • Monday: 10.00 am -5.00pm
  • Tuesday: 10.00 am -5.00pm
  • Wednesday: 10.00 am -5.00pm
  • Thursday: 10.00 am -5.00pm
  • Friday: 10.00 am -5.00pm
  • Saturday: 10.00 am -1.00pm
  • Sunday: closed
Company manager William
Establishment year 2017
Employees 6-10
E-mail address
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Listed in categories
Couriers ServicesGeneral Office ServicesOverseas BusinessImport and Export AgentsAir Transport
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Company description
Ship From USA to Kenya, Tanzania, Uganda & East Africa By Air Weekly $15 per KG. We Ship Your Amazon & Ebay Shopping from USA To Kenya & East Africa By Air Weekly and by Sea Monthly. Ship to Kenya From USA, Ship to Tanzania From USA, Ship to Uganda From USA: Sea & Air Shipping. StatesDuka.com makes online shopping in America easy for Kenya and East Africa. Just ship your stuff to our address in USA and we ship it to you in Kenya for a small fee it's that simple!
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Products & Services (3)
  • Ship From USA to KENYA
    Ship From USA to KENYA
    Ship From USA to Kenya, Tanzania, Uganda By Air Weekly $15 per KG. Ship to Kenya From USA, Ship to T...
  • Amazon Delivery to Kenya From USA
    Amazon Delivery to Kenya From USA
    Amazon online shopping Kenya, Where is Amazon located in Kenya, Amazon Ebay Kenya,Amazon Africa we...
  • Air Shipping From US to Kenya
    Air Shipping From US to Kenya
    StatesDuka.com Ships From USA to Kenya Weekly by Air Ksh 1600 per Kg
    PRICE: 1,600

Reviews

16 Reviews
3.6
 
Write a Review
5.0
Affordable and reliable
I have shipped with States Duka many times, their communication on email is clear and timely especially the team in the USA. I had a problem of volumetric weight since the seller used a big box for my items, I was so amazed when States Duka accepted to re pack my items in much smaller box, which reduced the shipping price almost by half.What turned me into a returning customer is that their price is affordable and my items come within 15 business days as promised or even before, it is very important to mention that I never received a damaged item from them, the goods are handled with care.
Reply Useful Wrong 2
1.0
Unreliable and unprofessional
They do not care about their customers, lack a complete sense of urgency and probably get their employees to boos their ratings online. No shipping updates, no tracking numbers, just bad service and constant delays
Reply Useful 12 Wrong 1
1.0
THE POOREST SERVICE I'VE EVER RECIEVED
Statesduka is by far one of the WORST SHIPMENT SERVICES that I have ever used. They are completely unreliable and do no not show any urgency or professionalism when it comes to dealing with their customers. Their services are lacklustre at best and there is a sense that it seems that they themselves don't even know what services they offer. They are a JOKE as a shipment company and your money would be best served using anyone else really.
Reply Useful 8 Wrong
1.0
Worst shipping company
They are out of touch, you have to keep email to get feedback , you have to follow up, AND THE WORST OF ALL SHIPPING DELAYMENTTTTTTT..............

Savostore 10 times better than this service from this company 0/10
Reply Useful 4 Wrong
3.0
A few things you should know about
They are reliable, yes. But don't expect incredibly fast shipping. They advertise 10-15 days shipping but this doesn't factor in weekends. So I can say with the experience I've had, it's been a 3-weeks waiting game. Their communication can get you pulling your hair sometimes as they mainly do so via email. Their responses are not quick or timely and in no way, shape or form are they detailed. But to be fair, they do eventually respond. From the time of writing this review, their shipping rate is ksh 1750/kg
PUBLIC USER
did you use the California adress?
Reply Useful 3 Wrong
5.0
Good job
You guys did an amazing job,very good and clear communication,no delays,my package arrived on time well packaged,I’m happy thank you guys,God bless you
Reply Useful Wrong 2
5.0
StatesDuka
Their services are great, deliveries are done on time, the goods are received in safely and in good state. I do recommend StatesDuka services to everyone who needs them.
Reply Useful Wrong 3
1.0
Repackaging of light items to weigh more.
My item of 4.8 kilos somehow got to 12 kilos due to volumetric weight and use of bigger box and additional bubble wraps. It is not my first time using shipping companies not to know fraud when I see it.
LISTING OWNER
Hello Derrick , your fragile package was never repackaged but shipped as received from the seller in a box sealed i the middle with yellow tape and two lines of tape marked fragile on both ends . Kindly take a picture of the package and email it to the seller for verification that its the same package they shipped. As per our website we go by actual or volumetric weight whichever is higher. Kindly check our communication thread that clearly outlines that if we repackaged the items as you requested then the fragile glass wouldn't make it to Kenya intact. We even gave you an option to forward the package to another shipper which you never followed through on. We can post the communication thread for you in case you don't have it saved
PUBLIC USER
I'm not sure how Statesduka handled this was kosher. Maybe threatening to post private communications you had with a customer and disclosing certain information is just a little juvenile, and makes me question your integrity. This definitely could have been handled differently: it seriously makes me question on what would happen if we had a minor issue- would you threaten to post my private information too?
Reply Useful 9 Wrong 4
5.0
Best Service
I’ve used Statesduka twice and I’m a very happy client. Both deliveries arrived faster than I expected plus after ordering in the US they keep you updated every step of the way. Keep it up statesduka
Reply Useful Wrong 3
1.0
Poor Service
Guitar shipping

Very poor customer service. The responses took ages and the customer service here in Kenya seems clueless about what happens on the other side. They only respond when their charges increase and the situation seems desperate. Definitely not going to recommend it to anyone I come across. It is even difficult to switch to another shipping company once they have your product. This has been a lot of frustration and so much time wasted in between. I can only imagine how it would have been using another company.
PUBLIC USER
You were just NOT patient and assuming they only serve you. I have shipped with them severally and 12 days is the max they ever take to deliver.
Once the US office confirm you need to stop inquiring with your insecure questions and wait 10 days atleast.
Wewe ni mtu wa pesa ndogo, surely, what's a Guitar
PUBLIC USER
Sheesh! What a troll
Reply Useful Wrong 29
5.0
Efficient and affordable!
Excellent, reliable and affordable service! My goods arrived earlier than the projected 5 weeks! I would most definitely recommend them! Happy
Reply Useful Wrong
4.0
Good service
Highly recommended. They delivered my sony a6000 right on time. Very legit
Reply Useful Wrong
5.0
They're legit
I'm very happy with the service and delivery of my product that they provided.

Initially I was hesitant to use them, but I did my research and found most customers had nothing but good things to say about them.

I used the option of buying the product on my own and sending it to their base. I then paid the shipping fees and the item was delivered to Kenya.

Best part: no hidden fees or extra charges. You pay for what you get.
PUBLIC USER
Where are their current offices?
Reply Useful Wrong
5.0
Best shipping company in kenya
At first i never thought i would shop for items in foreign country especially US and get them shipped here in kenya untill i read about states duka.i gave it a try and mmmh states duka never disappointed no hustles when it comes to payment they have mpesa paybill no na ni pap!, i received my package in good condition.i highly recommend this company for all your shopping & shipping.its very affordable & convenient.looking forward to doing more business with you guys.thump up
Reply Useful Wrong
5.0
The Best Shipping Team
At first I thought I'd fallen for the usual scammers until I received a call from your Team that my package had arrived and was ready for pick up. Thanks to the whole team of states duka. I look forward importing more through you. Big thanks to Mr.William the manager.
Reply Useful 1 Wrong
See All 16 Reviews

Questions & Answers

1
 
Ask a Question
I am interested to import a refurbished laptop from alibaba,would you mind to give me all duties and taxes i am supposed to pay plus your fee for the same iteem (laptop) please.
Regards,
Godwin
Answer Useful Wrong

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