Western Express Coach - Nairobi

1.0 7 Reviews
  • Verified
Company name
Western Express Coach
CHOMBA House, River Rd, P.O. Box: 29748 - 00202, Nairobi, Kenya
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Contact number
Mobile phone
Working hours
  • Monday: 6:00am - 19:00pm
  • Tuesday: 6:00am - 19:00pm
  • Wednesday: 6:00am - 19:00pm
  • Thursday: 6:00am - 19:00pm
  • Friday: 6:00am - 19:00pm
  • Saturday: 6:00am - 19:00pm
  • Sunday: 6:00am - 19:00pm
Company manager Mr. Wilson G. Noreh
Establishment year 2010
Employees 101-200
Registration code P051346685R
E-mail address
Location map
Company description
Passenger Transport and Courier Service in Kenya.

To be an outstanding passenger transport and Courier service provider in the region.

To provide first class, Executive, Safe, Reliable and Express passenger and Parcels transport services in Kenya.

Travel Safe in Style and Comfort.

WEC’s Core Values:

Our Coaches are designed to allow comfort to the long distance travellers. With beautifully designed coaches which are not only spacious but are fitted with plush reclining seats on a luxury 1x1x1 configuration, our clients are guaranteed of a comfortable journey to their destination. Our coaches also feature state of the art entertainment.

WEC are committed to the safety of all passengers through observance of traffic rules. Currently,  
Show more due to the Outbreak of the Covid-19 Virus, we have set up all the precautionary measures, as adviced by the Ministry of health, to curb the spread.
Our coaches are manned by two very competent and well trained Drivers at any given time.

Luxury Coach from:
Nairobi to Kisumu-Kakamega-Mumias-Nambale.



7 Reviews
Write a Review
Let it be your last option and don't expect any good experience from them.No refunds,but you can't ask why.Customer care doesn't pick the phone.Their office so messy.They don't prioritize the customers.I mean do they even have a manager?
Departure bus
How do you book a 9am bus and it's almost 11am ,there is no bus. No communication from the staff. Seriously you make me think twice about coming back here
Very poor customer service with parcels
This guys have very poor customer service.Never to be recommended to anyone.I paid for parcel to be delivered to western.Mumias,Instead of dropping the parcel,the vehicle decided to do trips with my parcel to Busia instead of dropping the parcel to designated office.A simple parcel takes 3 days on the road before reaching its destination.Parcels customer care very poor.
Worst bus to use.WORST customer care! Extreme delay in departure time is a normality. They should check out how buses like easy coach, crown bus and mash poa work they need classes on how to treat customers. They do this coz they have no major competition on some routes Maybe with the introduction of easy coach on some of their routes like butere will make them up their game.
Poor western coach
I do not recommend anyone to ever board this bus. poor customer care services, dirty buses and arrogant staff
I am disappointed with nrb office, poor personal relations, clumsy staff
They refused to reschedule my travel, had to pay again

Late departure, two hours late from Nairobi to khwisero.

So dissatisfied with this bus
Poor customer service
I had booked a ticket with you guys but apparently my schedule was changed meaning I was not able to travel on that day but apparently after enquiry was mistreated by a certain mzee and a lady called Rachel
Do you do refund or can someone else use my ticket or I consider my ,1000 Bob lost
See All 7 Reviews

Questions & Answers

Can l get my parcel from Nairobi here at Butula?
Is their a day bus on sunday from nairobi to chavakali?and whats the price if so
Is their a day bus on Saturday from Nairobi to Mulwanda
View all 20 questions

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