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Job vacancy German Speaking Call Center Agents
German Speaking Call Center Agents
· Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience
· Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal life
· Understand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitment
· Manage the interactions with each client’s customer to deliver the best possible customer experience
· Improve constantly his//her soft and product skills following diligently training and coaching programs
· Managing each interaction channels (voice, chat, email, social media, etc.) at his/her best to deliver the best customer experience to each customer
· Adhere to the Company policies and process and participate actively to their improvement
· Maintain a proper balance in each interaction, managing professionally any possible critical situation or emotion
· Provide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competence
· Follow supervisor and managers indications and provide feedbacks and proactive hints whenever possible
Key Requirements Skills, experience and qualification
· German language Level Proficiency B2,B3, C1 and above.
· 2years and above experience working in a call center.
BRITES Management Services
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