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Job vacancy It Assistant
It Assistant
· Provide technical support and assistance to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person.
· Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, scanners, and mobile devices.
· Set up and configure user accounts, email accounts, and access permissions in accordance with company policies and procedures.
· Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure optimal performance and security of IT systems.
· Monitor system performance, analyze logs, and identify potential issues or security threats, taking appropriate action to mitigate risks and prevent downtime.
· Assist in the implementation of IT projects, upgrades, and migrations, following project plans and timelines to ensure successful completion.
· Provide training and guidance to end-users on how to use IT systems, software applications, and tools effectively and efficiently.
· Maintain accurate records of IT inventory, including hardware, software licenses, and equipment warranties, and assist in procurement and asset management activities.
· Collaborate with IT team members and vendors to resolve complex technical issues and implement solutions in a timely manner.
· Stay informed about emerging technologies, trends, and best practices in the IT field, and recommend improvements or enhancements to existing systems and processes..
Key Requirements Skills, experience and qualification
· Bachelor's degree / Diploma in Information Technology, Computer Science, or related field is preferred.
· Proven experience in providing technical support and assistance in an IT environment, preferably in a help desk or support role.
· Strong knowledge of computer hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, G Suite).
· Familiarity with networking concepts, protocols, and troubleshooting techniques (TCP/IP, DNS, DHCP).
· Proficiency in troubleshooting common IT issues, such as hardware failures, software errors, and connectivity problems.
· Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users clearly and effectively.
· Customer service-oriented mindset, with a commitment to delivering prompt, courteous, and effective support to end-users.
· Ability to work independently and collaboratively as part of a team, with strong problem-solving and decision-making abilities.
· Attention to detail and a commitment to following established procedures and protocols.
· Willingness to learn and adapt to new technologies and tools as needed.
BRITES Management Services
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