Job vacancy Operation Manager

·         Line management of all employees in Kenya; their performance and development

·         Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions for agent services

·         End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance

·         Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a / o health & safety and admin controls

·         Ensuring that all assets and equipment are kept in excellent condition

·         Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results

·         Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention

·         Actively leading and/or supporting expansion across the rest of the country

·         Hands-on supply management – working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation

·         Analyzing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders Identifying trends, risks and improvement opportunities on a local level that may impact the business

·         Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency

·         Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

Key job qualifications, skills and requirement.

·         Minimum 3 years of experience in various operational management roles

·         Strong organizational and logistic skills in leadership positions in organizations

·         Effective at managing and training / coaching middle managers and staff

·         Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment

·         Good working knowledge & experience in the majority of the following areas :

·         Logistics / resupply

·         Cost management

·         Asset & fleet maintenance management

·         Ability to build good working relationships with people at all levels from camp staff to the Board of Directors

·         Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness

·         Passion for positive impact and wildlife tourism as well as community development

·         Minimum degree or diploma

·         Strong verbal and written communication skills and ability to structure and present work plans and ideas

·         Independent getting things done’ mentality; willing to work hard