Focus CRM : Move Seamlessly from Sale to Service

Focus CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.

Focus CRM Modules & Features

Campaign Management :
Plan campaign and target segment
Budgeting and ROI analysis
Campaign Reporting
Telemarketing
Call scripting
Customizable Sales Lifecycle
Segmentation and grouping of prospects
Lead Management – Lead capturing and assignment rules definition
Email Marketing
Email templates
Mass mail report
Google map integration
Email integration with outlook, gmail.
calendar and task management
Sales Management
Quotation Analsysis
Price book matrix
Sales Team Hierarchy and Territory Management
Account and Contact Management
Approvals and workflows
Sales Analytics and customizable dashboard
Forecast Management
Service Management
Contract Management
Service Request Management
Real Time knowledge base
Case Resolution and Activity Analysis
Service level agreements (SLA)
Self Service customer portal
Asset and Product Management