Student at Technical University of Mombasa.

we were tasked with handling all customer-related services by ensuring they get quality services from all the operations within all the passenger terminals. we responded to all customer queries and complaints and provided feedback on time. we also recorded customer activities in real-time and recorded them in the records file.

Enforced airside safety and security by ensuring every personnel and passenger follow the right procedures of operations to prevent accidents.
Parked aircraft in the right bays and ensured the general safety of aircraft from collisions and other inconveniences.
Foster a harmonious correlation between wildlife activities and aircraft movements within the airside to prevent strikes.
Record all wildlife activities within the airport.
checked the safety of runways, taxiways, and the apron from wildlife and foreign object debris.