I am an administrative assistant by training. I can work as a front office assistant/administrative or
hr assistant.
I have work experience spanning for over 19 years both as a back office and a front office assistant.
I have good communication skills, computer skills and interpersonal and leadership skills.
I am looking for a position in the aforementioned areas.
ESTHER NDUNGU
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Work Experience
- 2013 - 2021KNIGHTFRANK KENYA LTDSWITCHBOARD OPERATORHandling the switchboard function of their client that is EABL.
Duties
Handling all calls in a professional and prompt manner.
Customer service handling all customer queries and concerns by sorting them promptly or forwarding them to the respective staff for resolution.
responsible for reporting outages for both hardware and software to the relevant authorities.
Compiling reports related to overall operations of the switchboard to the supervisor.
Compiling small directories showing key contacts sections and hotlines and sharing them accordingly - 2009 - 2012LIBYA OIL KENYA LTDRECEPTIONISTRunning and managing the front office activities such as welcoming all visitors to the organization.
Offering great customer service to visitors to the organization by welcoming them in a professional and friendly manner.
Operating the switchboard.
Courier handling and dispatching.
Mail handling and dispatching.
Handling of inventory such as stationery and toiletries by liasing with suppliers and issuing the same.
Cording invoices.
offering administrative support during meetings by booking meeting rooms, organizing refreshments and lunches etc - 2008 - 2009ALBERT KAMUNDE & COMPANY ADVOCATESOFFICE MANAGERActing as the personal assistant to the Managing partner.
Coordinating the activities of the office.
Maintaining the Managing director's diary.
ordering and issuing of stationery and other office supplies.
Typing of legal documents.
Supervising juniour staff - 2007 - 2007WOODTEX KENYA LTDADMINISTRATIVE ASSISTANTActing as the personal assistant to the managing director.
Maintaining the managing director's diary.
Typing of letters, reports and correspondences.
Liaising with other departments such as sales, accounts to ensure smooth flow of operations
Maintaining a good filing and retrieval system. - 2001 - 2007SWISSGARDE KENYA LTDSECRETARY/DATA ENTRY CLERKData entry work
Typing of letters, reports and other correspondences.
Filing work.
Organizing sales conferences, workshops and meetings.
Courier handling and dispatching.
Working closely with the country coordinator and assisting where necessary
Education
- 2014 - 2016MAASAI MARA UNIVERSITYBACHELORS IN BUSINESS MANAGEMENT (HR OPTION)
- 2010 - 2012KENYA INSTITUTE OF MANAGEMENTDIPLOMA IN BUSINESS MANAGEMENT (HR OPTION)
- 1999 - 2000STRATHMORE UNIVERSITYDIPLOMA IN SECRETARIAL AND ADMINISTRATIVE STUDIES
Skills
- GREAT COMMUNICATOR FLUENT IN BOTH WRITTEN AND SPOKEN ENGLISH AND KISWAHILI
- GREAT LEADERSHIP AND INTERPERSONAL SKILLS.
- COMPUTER SKILLS
Hobbies
- LISTENING TO MUSIC
- COOKING
- TRAVELLING
Personal Details
- Sex: Female
- Marital Status: Single
- Religion: Christian
- Nationality: Kenyan
- Date of Birth: 29th January, 1977
References
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