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ESTHER NDUNGU

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

I am an administrative assistant by training. I can work as a front office assistant/administrative or
hr assistant.

I have work experience spanning for over 19 years both as a back office and a front office assistant.
I have good communication skills, computer skills and interpersonal and leadership skills.

I am looking for a position in the aforementioned areas.

Work Experience

  • 2013 - 2021
    KNIGHTFRANK KENYA LTD
    SWITCHBOARD OPERATOR
    Handling the switchboard function of their client that is EABL.
    Duties
    Handling all calls in a professional and prompt manner.
    Customer service handling all customer queries and concerns by sorting them promptly or forwarding them to the respective staff for resolution.
    responsible for reporting outages for both hardware and software to the relevant authorities.
    Compiling reports related to overall operations of the switchboard to the supervisor.
    Compiling small directories showing key contacts sections and hotlines and sharing them accordingly
  • 2009 - 2012
    LIBYA OIL KENYA LTD
    RECEPTIONIST
    Running and managing the front office activities such as welcoming all visitors to the organization.
    Offering great customer service to visitors to the organization by welcoming them in a professional and friendly manner.
    Operating the switchboard.
    Courier handling and dispatching.
    Mail handling and dispatching.
    Handling of inventory such as stationery and toiletries by liasing with suppliers and issuing the same.
    Cording invoices.
    offering administrative support during meetings by booking meeting rooms, organizing refreshments and lunches etc
  • 2008 - 2009
    ALBERT KAMUNDE & COMPANY ADVOCATES
    OFFICE MANAGER
    Acting as the personal assistant to the Managing partner.
    Coordinating the activities of the office.
    Maintaining the Managing director's diary.
    ordering and issuing of stationery and other office supplies.
    Typing of legal documents.
    Supervising juniour staff
  • 2007 - 2007
    WOODTEX KENYA LTD
    ADMINISTRATIVE ASSISTANT
    Acting as the personal assistant to the managing director.
    Maintaining the managing director's diary.
    Typing of letters, reports and correspondences.
    Liaising with other departments such as sales, accounts to ensure smooth flow of operations
    Maintaining a good filing and retrieval system.
  • 2001 - 2007
    SWISSGARDE KENYA LTD
    SECRETARY/DATA ENTRY CLERK
    Data entry work
    Typing of letters, reports and other correspondences.
    Filing work.
    Organizing sales conferences, workshops and meetings.
    Courier handling and dispatching.
    Working closely with the country coordinator and assisting where necessary

Education

  • 2014 - 2016
    MAASAI MARA UNIVERSITY
    BACHELORS IN BUSINESS MANAGEMENT (HR OPTION)
  • 2010 - 2012
    KENYA INSTITUTE OF MANAGEMENT
    DIPLOMA IN BUSINESS MANAGEMENT (HR OPTION)
  • 1999 - 2000
    STRATHMORE UNIVERSITY
    DIPLOMA IN SECRETARIAL AND ADMINISTRATIVE STUDIES

Skills

  • GREAT COMMUNICATOR FLUENT IN BOTH WRITTEN AND SPOKEN ENGLISH AND KISWAHILI
  • GREAT LEADERSHIP AND INTERPERSONAL SKILLS.
  • COMPUTER SKILLS

Hobbies

  • LISTENING TO MUSIC
  • COOKING
  • TRAVELLING

Personal Details

  • Sex: Female
  • Marital Status: Single
  • Religion: Christian
  • Nationality: Kenyan
  • Date of Birth: 29th January, 1977

References

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