Operations and Administrative Officer

• Eliminated down time and maximized revenue by providing top project control practices.
• Successfully monitored and analyzed working systems to ensure its effective and worked out strategies for improvement on need basis.
• Managed appointments, calendars and made travel arrangements.
• Led projects and analyzed data to identify opportunities for improvement.
• Managed day to day activities, made and submitted quality reports to management and clients.
• Liased with other staff members and stakeholders for continuous improvement and efficiency to achieve the company goals.
• Handled Human Resource issues by managing staff performances, identified training needs and opportunities for staff and any other related issues.
• Developed and implemented performance improvement strategies to promote continuous growth.
• Monitored and developed courteous working relationships between staff by developing and enhancing methodologies that promote team work.
• Actively responded to customer concerns, provided solutions and escalated issues to higher authority.
• Prepared a variety of different written communication reports and documents to ensure smooth operations.

• Successfully resolved 90% of customer complains on a daily basis, escalated burning issues to relevant departments and followed up for maximum customer satisfaction.
• Maintained above 90% CSAT and NPS rating for a 3-year period as a customer care team leader.
• Through excellent financial management procedures, effectively managed office petty cash.
• Prioritized safeguarding of company documents including safe keeping and tracking of contracts and leases.
• Initiated an effective daily reporting system regarding daily activities hence improving office operations.
• Developed and maintained effective security measures both for the premises and staff.
• Ensured the fleet of vehicles were in good working conditions and vehicle insurances updated.