Job vacancy German Speaking Call Center Agents

·         Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience

·         Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal life

·         Understand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitment

·         Manage the interactions with each client’s customer to deliver the best possible customer experience

·         Improve constantly his//her soft and product skills following diligently training and coaching programs

·         Managing each interaction channels (voice, chat, email, social media, etc.)  at his/her best to deliver the best customer experience to each customer

·         Adhere to the Company policies and process and participate actively to their improvement

·         Maintain a proper balance in each interaction, managing professionally any possible critical situation or emotion

·         Provide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competence

·         Follow supervisor and managers indications and provide feedbacks and proactive hints whenever possible

Key Requirements Skills, experience and qualification

·         German language Level Proficiency B2,B3, C1  and above.

·         2years and above experience working in a call center.