Seven of us booked a hotel through Akorn in mid May for six nights. We found out our train was delayed so tried to contact Akorn through e-mail two weeks prior to find out of there was a cancellation fee for the first night. There was no response after three e-mail attempts. The hotel we booked through Akorn knew we had seven people and sharing a two bedroom room apartment, which when the hotel found out because it was unacceptable to have seven people in two rooms, wanted to charge us $700 USD more. The rooms we reserved had "air conditioning" which they considered a ceiling fan. So we got upgraded to three rooms with real air conditioning. One of the air conditioning units did not work, so we took the mattress from that room and put it on the floor of the other room. Once again, we had the two rooms that we first wanted for (which was unacceptable at first) but was charged $700 still.
I chatted to about 20 others in the organization and of the 20, 18 of them said that Akorn had either had failed to give the hotel information on the number of people staying at the hotel, resulting in a higher than proposed fee. Two groups has said Akorn had not made any reservations or had any record of their hotel info, even though their credit cards were fully charged (thank goodness they printed receipts because Akron denied ever having contact with these groups).
It was a large group of 800 that came to Mombasa which may have been too big for Akorn to handle, but find it ironic that in EVERY instance, there was no information from Akron to the hotel, too much misinformation, and at least 40% more charges that the original quote.