Review of ALPHA ECOLOGICAL PEST CONTROL COMPANY

I just cannot say enough good things about Alpha Ecological Pest Control. Fredrick, William, and everyone else at the company are generous, honest, reliable, and professional. Here's the story.

A few weeks ago, my fiancé and I had an overnight guest who woke up with mysterious red spots on her face. We've all been thoroughly traumatized by the constant fear of bed bugs, so we immediately freaked out and called the first bed bug inspection company we looked up.

It was not Alpha. That was a big mistake.

The first company sent over a technician and handler to do an "inspection," and the whole experience was terrible and unprofessional. The handler stomped all over our furniture and bedding in her shoes, seemed hostile and distracted the entire time, and answered every single one of our questions with, "I don't know. You'll have to call the office." She didn't even do a visual inspection; instead, she let her dog do all the work.

Simply put: it did not inspire confidence.

Enter Fredrick Kanga, the sales technician of Alpha Ecological Pest Control and my freaking hero. I had actually talked to Fredrick once before, about eight months earlier, when David found a shiny spider beetle in our shower and we freaked out (of course). But Tim looked at a photo, reassured us that it was not, in fact, a bed bug and we moved on with our lives.

Apparently, right after my friend woke up with those red spots, I had left a message on Fredrick's phone during my initial meltdown and promptly forgot about it. So it came as a surprise when my phone rang and it was Tim on the other end of the line. "What's going on?" he asked, calmly.

I told him about everything -- including our terrible experience with the other inspectors -- and he confidently told me that he could help. A few days later, William (another Alpha employee) showed up with another another bed bug heat machine.

The two inspection experiences were night-and-day different. William was professional, well-informed, and respectful of our apartment. William took almost ninety minutes to do a painstaking visual inspection of every corner of our apartment. He answered all of my questions in detail, confirmed that we do not (thank God) have a bed bug infestation, and suggested some possible alternate explanations for what happened to my friend's face. Before he left, he gave me a packet of information about how we can protect our apartment in the future.

Fredrick and William are more than just professional -- they are generous. Bed bugs are scary, and there are a lot of companies out there that take advantage of people's fear and panic. I know we got screwed by the first company, so I am so grateful to Fredrick and William for swooping in to save the day. Thank you, thank you, thank you.