Review Service and Product Quality Analysis and Control

In strategic decision to restructure our entire operations of our three tourist lodges of 5-star rating, we engaged the assistance of Egret Consults in making our operations relevant to the circumstances emergent from reduced business activity in Tourism and for an unknown duration into the future.

Ralph, Jules and Tom approached this daunting task with great zeal and focus that rapidly permeated into our Associate and Management staff despite that the purpose would ender some them redundant at the end of the exercise. They guided a collective analysis of all our product-propositions, their service-scapes and processes, job profiles and an extensive staff performance appraisal. And finally amalgamated job roles and bands to resize the organo-structure, and redefined job profiles around the new structure. Lastly, facilitated an respective and responsive best-practice employee-release process that concluded without generating neither guilt nor rancor amongst the staff that we released and retained in our employment.

We are all, Directors, Management, Staff, very grateful to the professionalism of Egret Consults, and have retained them for to future Management Consultancy engagements.

Oldonyo Oiborr Investments Ltd.
OlKejuado County