Review of Horizon Bus Service Co Ltd

Looks like Horizon has a reputation of using poorly serviced vehicles that break down and then they neglect the passengers. Seriously this is the worst case of poor service I have ever experienced in my life! The Horizon van broke down at 11.30 pm at Mlolongo, one of the service ladies abandoned us on the road and we had to find our own transport back. At 2 am at night!!! The management is clearly negligent of what is going on but this case of van KCC 103 N is a clear testimony of - use Horizon services at your own risk and peril.