Question for Huawei Technologies (Kenya) Co Ltd

Question for Huawei Technologies (Kenya) Co Ltd

My phone huawei Y330-U01 is not restarting it keeps on giving me message "the user data partition cannot be used again,please selectoperation as follows;backup,factory data reset and reboot" i have tried severally but its not successful. the phone is barely 6 months old. contact me on;

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