About the product
This is the last unified communications solution your company will ever need to meet all current and future needs.
In brief a VOIP Telephony System would enable your organization to
-Have an Interactive Voice Response(IVR).Here once a client calls in,they are prompted to key in a digit to be connected to various departments of the company e.g Press 1 to Sales 2 for To speak to a Customer Care Representative etc. then the call is handled directly by the concerned party.The tree can branch out endlessly to also allow for automated resolution of FAQs.
-Introduce a call center to the organization without having to purchase another software.This call center can serve for inbound calls(customer care center) as well as outbound calls for marketing purposes.
-Link all your branches as line extensions and make free inter-branch calls
-Get powerful reports of all users in terms of calls made and received making users accountable
-Record calls as well as enlighten your clients on current offers or new flight destinations through customized music on hold as a client waits to be connected.
-Leave voice mails if a user is not at his or her desk and/or forward calls to personal lines if required to ensure that there is no missed opportunity by your staff.
-Unlimited number of extensions.This is a highly scalable solution that will adapt to your organization's growth.Other solutions in the market have limits to the number of extensions you can have and or also have yearly licences.
This is a system that will improve your customers experience,improve staff phone etiquette,improve conflict resolution,have a platform to manage leads, enhance cross selling as well as improve on the image of your organization.
In brief a VOIP Telephony System would enable your organization to
-Have an Interactive Voice Response(IVR).Here once a client calls in,they are prompted to key in a digit to be connected to various departments of the company e.g Press 1 to Sales 2 for To speak to a Customer Care Representative etc. then the call is handled directly by the concerned party.The tree can branch out endlessly to also allow for automated resolution of FAQs.
-Introduce a call center to the organization without having to purchase another software.This call center can serve for inbound calls(customer care center) as well as outbound calls for marketing purposes.
-Link all your branches as line extensions and make free inter-branch calls
-Get powerful reports of all users in terms of calls made and received making users accountable
-Record calls as well as enlighten your clients on current offers or new flight destinations through customized music on hold as a client waits to be connected.
-Leave voice mails if a user is not at his or her desk and/or forward calls to personal lines if required to ensure that there is no missed opportunity by your staff.
-Unlimited number of extensions.This is a highly scalable solution that will adapt to your organization's growth.Other solutions in the market have limits to the number of extensions you can have and or also have yearly licences.
This is a system that will improve your customers experience,improve staff phone etiquette,improve conflict resolution,have a platform to manage leads, enhance cross selling as well as improve on the image of your organization.
Contact with supplier
Company