Job vacancy Customer service Representative

Corporate Staffing Services
Mayfair Suites, 4th Floor, Westlands, Nairobi
  020 516 0045, 020 4442601
  0798 568638, 0798 568643, 0718 610023, 0722 735216

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Job Type
Job Status
Full Time
22 September, 2022
Job Title

Customer service Representative

Job Presentation

Customer Service Jobs In Kenya.

Customer service Representative, Samacloud .Samacloud is the leading BPO call centre which is specialized in Artificial intelligency (AI) Virtual assistant, Inbound and out bound calls, Chat support ,Email marketing and Data entry campaigns. We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. We are uniquely positioned to be the partner of choice in customer experience transformation. Our business is built upon world-class technology infrastructure and operations. We are committed to continued training, development and quality assurance. Our future is pegged on creating a culture of innovation that produces results and enhances the strategic capabilities of our clients Responsibilities 
  • Statistician: The ability to gather data and add data from both the customer and the company
  • Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
  • Price Reviews: Once a ride is completed a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low). We review these requests We confirm either they are correct, email the driver for additional info, or in some cases call the driver.
  • Personal Aid: Helping customers via phone. Assisting them with solutions, counseling and information about the company’s policy and services provided
  • Language: English language- C1 level or C2
  • Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
  • Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
  • IT skills: Knowledge of IT programs as well as fast fingers for typing
  • Veteran: Previous experiences in customer support is a big plus The applications will be analyzed on a rolling basis.
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Valid Till
22 Oct, 2022 (25 days left)

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