Customer Service Jobs In Kenya.
Customer service Representative, Samacloud .
Samacloud is the leading BPO call centre which is specialized in Artificial intelligency (AI) Virtual assistant, Inbound and out bound calls, Chat support ,Email marketing and Data entry campaigns. We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. We are uniquely positioned to be the partner of choice in customer experience transformation. Our business is built upon world-class technology infrastructure and operations. We are committed to continued training, development and quality assurance. Our future is pegged on creating a culture of innovation that produces results and enhances the strategic capabilities of our clients Responsibilities
- Statistician: The ability to gather data and add data from both the customer and the company
- Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
- Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
- Price Reviews: Once a ride is completed a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low). We review these requests We confirm either they are correct, email the driver for additional info, or in some cases call the driver.
- Personal Aid: Helping customers via phone. Assisting them with solutions, counseling and information about the company’s policy and services provided
How To Apply
- Language: English language- C1 level or C2
- Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
- Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
- IT skills: Knowledge of IT programs as well as fast fingers for typing
- Veteran: Previous experiences in customer support is a big plus The applications will be analyzed on a rolling basis.
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