Job vacancy Customer Service Representative– Nairobi, Kenya

Our client, a leading Real Estate firm specializing in commercial properties, is seeking a talented and results-oriented Customer Service Representative to join their team.

The ideal candidate will be responsible for the coordination of the sales center site management, the management of the bar logistics and the supervision of hygiene and cleaning of the sales center and the model room.

Key Responsibilities

• Responsible for the coordination of various business management, timely feedback of equipment and facilities.
• Handling customer complaints and negotiating the handling of emergencies.
• Responsible for reviewing old and new customers and issuing old and new incentives.
• Responsible for the docking work with the Marketing Department in the affairs of white label serviced apartments.
• Responsible for commission accounting and the approval process.
• Responsible for old customer membership management, old customer maintenance and old customer return visit.
• Sorting out customer information, preparing and implementing the delivery process and procedures.
• Investigating customer satisfaction with sales and customer service.

Qualifications

• Must have a relevant Bachelor’s degree.
•  Must have 3-5 years of experience in Customer Service.
• Must have excellent communication skills.
• A positive attitude and strong interpersonal skills.
• Ability to prioritize work and manage time effectively.
• Excellent organizational skills.
•  High level of organization, multitasking, and timeliness.
• Experience working in a busy and fast-paced environment.
• A background in real estate will be an added advantage.

Monthly Gross Salary: Ksh 40,000 - Ksh 80,000 (Approx. 500USD) (KES)

9 Oct, 2024 (31 days left)