Job vacancy Dispatch Clerk

·         Receive incoming orders and schedule deliveries based on customer requirements and delivery routes.

·         Coordinate with drivers and logistics personnel to assign delivery tasks and optimize delivery schedules.

·         Monitor the progress of deliveries in real-time and address any delays or issues that may arise.

·         Communicate with customers regarding delivery schedules, delays, and other relevant information.

·         Prepare delivery documentation, including invoices, bills of lading, and shipping manifests.

·         Ensure all delivery records are accurately maintained and updated in the company's database or software systems.

·         Verify delivery receipts and obtain customer signatures upon delivery completion.

·         Generate reports on delivery activities, performance metrics, and inventory levels as needed.

·         Serve as the primary point of contact for customer inquiries, requests, and concerns related to deliveries.

·         Address customer complaints or issues in a timely and professional manner, resolving problems to the customer's satisfaction.

·         Liaise with the sales and customer service teams to ensure customer needs are met and service levels are maintained.

·         Coordinate with warehouse staff to ensure accurate picking, packing, and loading of goods for delivery.

·         Monitor inventory levels and communicate any shortages or discrepancies to the relevant departments.

·         Assist in the coordination of vehicle maintenance, repairs, and inspections to ensure fleet readiness.

Key Requirements Skills, experience and qualification

·         Diploma or equivalent; additional training or certification in logistics or supply chain management is a plus.

·         Proven experience in a similar role, preferably in a logistics, transportation, or distribution environment.

·         Excellent organizational and multitasking abilities, with a keen attention to detail.

·         Strong communication and interpersonal skills, with the ability to interact effectively with customers, drivers, and team members.

·         Proficiency in computer applications, including MS Office and logistics software.

·         Knowledge of transportation regulations, routing, and scheduling principles.

·         Ability to work in a fast-paced environment and adapt to changing priorities.

·         Willingness to work flexible hours, including evenings and weekends, as required