Job vacancy Head of Operations

Head of Operations Main Responsibility Is To Ensure Sustained Business Growth, Customer Retention Through Operational Excellence, Efficiency and Effectiveness in Delivery and Execution of The Full Range of Operational Services.he/she Will Perform The Following Duties:-develop An Operations Strategy That Ensures Sustained Business Growth Through Operational Efficiency Cost Effectiveness in The Delivery and Execution of Project Activities As Well As Organic Growth.build The Company’s Strategic Operations Roadmap and Prioritization Based On Local and Global Initiatives.place Our People and Customers At The Center of Our Operations and Provide Oversight As Well As Visioning of The Operations Function and Its Activities So As To Ensure That The Company Always Maintains Its Competitiveness and Market Leadership While Carrying The People Along.lead Initiatives for Market Growth and Retention Through Participation in Business Development Initiatives While Ensuring Customer Satisfaction Levels Are Sustained in Order To Achieve The Company’s Customer Retention Targets.continuously Scan The Market for Current Trends Than Can Lead To Greater Efficiency and Process Improvements Than Can Yield Desired Cost-effective Results and Reduce Wastage.manage, Lead, Energise and Develop Staff By Providing Visioning, Performance-based Reward Systems and Motivation Through Fairness and Clarity in The Interpretation of The Strategy.prepare The Annual Operations Budget and Ensure Follow Through So As To Align With The Company’s Strategic Revenue and Profitability Objectives.cascade Communication To All Operational Units in Accordance With The Company’s Policy So As To Create Awareness On Company Priorities and Strategic Direction.oversee The Development and Implementation of Operational Policies and Procedures.develop a Culture of Organic Growth Within The Operations Function Through Cross-selling and Re- Selling Initiatives.engender a Culture of Strong Project Management and Client Relations Competencies Within The Team.contribute To The Overall Corporate Level Sustainability Objectives Through Continuous Improvement and Innovation By Scanning The Environment and Managing Change.manage Departmental Staff Performance and Carry Out Reviews As Per Agreed Schedules.identifying Opportunities for Converting Operational Activities Into Profit Centers.drive a Culture of Customer Centricity and Operational Excellence in Line With Company Values.align and Coordinate Day To Day Operations Between Each Sub-department To Generate Operational Synergies and Drive Improvements.assess, Test, and Implement Improved Processes and New Technologies in Collaboration With Other Business Units.create An Environment of Process Excellence, With Controlled, Measurable, Sustainable Processes That Enable Operational Teams To Handle Customer Expectations and Changes That Reflect Current Trends in The Market.identify The Root Cause of Issues Impacting Results, Communicate Processes for Different Solutions, and Lead Implementation of Improvement Programsfoster An Environment That Encourages Employee Participation, Engagement, Teamwork and Communication.

Kshs. 250,000 - 300,000 Plus Company Benefits (KES)

SGK-HO-03-2023

30 Mar, 2023 (6 days left)