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Damaris Musimbi Musimbi

Actively job Hunting

I Offer over 9 years’ experience in the fintech/digital payments industry and Card Operations providing Customer service, reconciliation, settlement and dispute resolution for both corporate and individual customers while maximize profitability by ensuring that the operations are carried out with the maximum efficiency, security and controls.

Work Experience

  • 2017 - 2020
    Interswitch East Africa Limited.
    Settlement, Reconciliation and Dispute Resolution Executive.
    • Promptly carried out reconciliations of credit card transactions, carry out manual adjustments done in card management system (prime)against the general ledger account.
    • Balancing general ledger accounts for the corporate/bank clients – NIC, FBL, DTT etc banks and reconciling VISA transactions done by other card holders on the assigned banks against their general ledger
    • Reconciling the daily control accounts, reconciling the sundry / suspense accounts, passing of reconciliation entries, liaison with IT / branches / Visa / MasterCard / re-payments service providers on outstanding or invalid items whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards.
    • Preparation and submission of weekly and monthly reconciled reports to the banks and Quarterly Visa statistics reports for member banks served
    • Reviewing and reconciliation of Union Pay|Visa / MasterCard International fees and ensure that all fees, charges and other incomes earned on interchange transactions are properly debited / credited by Visa / MasterCard International.
    • Reviewing the Interchange Exceptional Transactions report on a daily basis and take appropriate measure to ensure that transactional losses are minimized.
  • 2014 - 2017
    Interswitch East Africa Limited.
    Issuer Processing and Loyalty Operations Executive.
    • Ensured adherence to the PCI/DSS rules.
    • Checked that all priority cases are logged in with the contact center.
    • Secured pin printing process.
    • Ensured all card orders received are signed by Unit Lead before processing.
  • 2013 - 2014
    PAYNET Kenya Limited.
    Senior Call Center Executive.
    • Implemented new policies and on regular basis.
    • Trained on new products and services.
    • Collected and collated information for the management of accounts and data entry procedures.
    • Deputized my manager with the company’s project.
    • Documented all calls handled and dispositions as provided
    • Supervise and assist team with work.
    • Managed accounts and supervised data entry and reporting procedures.

Education

  • 2013 - 2016
    KCA University
    BCom

Skills

  • • Customer Relationship Management
  • • Dispute Management
  • • Accounting &Reconciliation
  • • Call Centre Management
  • • Integrated Digital Payments
  • • Bank Products & card systems
  • • Visa / MasterCard regulations
  • • Training & Facilitation
  • • Document & process Controls

Hobbies

  • Traveling
  • Meeting new people
  • Listening to music

Personal Details

  • Sex: Female
  • Marital Status: Single
  • Religion: Christian
  • Nationality: Kenyan
  • Date of Birth: 20/12/1984

References

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