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Gilbert Kipkoech

IT PROFESSIONAL

I am looking for a graduate trainee position which offers me the opportunity to develop new skills while strengthening those skills I already possess.

Regards
Gilbert Kipkoech

Work Experience

  • 2019 - 2019
    Comfy Inn Hotel
    ICT Help Desk Receptionist Intern
    Maintained documentation. Created new document filing system that saved an additional 10 hours per for associates.
    Performed light bookkeeping and billing. Created bills and maintained the automatic billing reminders system, lowering bad debts 20%.
    Used Fidelio system to managed reservations, rooms, handle check-ins, track records, and manage billing with 100% accuracy.
    Greeted and registered an average of 50 guests per day with 97% positive review score.
    Handled incoming and outgoing telephone calls with an overall customer satisfaction score of over 99%.
    Assisted administrative staffs with overflow work, including word processing, data entry and online research hence increasing efficiency by 50%.
  • 2018 - 2019
    Quadrant Software Kenya Limited
    Web Developer Intern
    Managed Search Engine Optimization (SEO) strategies for clients' websites that achieved a 200% increase in unique visitors and a 90% increase in sales over 8 months.
    Managed frond-end development of client sites. Used HTML5, CSS3, and JavaScript to develop UX that increase dwell time 35%.
    Raised customer retention 25% and customer satisfaction 30%.
    Slashed lead times 20% and data storage inventory 25%.
  • 2017 - 2017
    Uasin Gishu County Government
    ICT Trainee
    Provided efficient technical services, including preventive and curative maintenance of systems and peripherals.
    Performed installation and configuration of new computer systems, peripherals and networks and adapted them to the specific need for which they were purchased.
    Installed and configured new computer peripherals and networks.
    Carried out troubleshooting for hardware and software problems.
    Refurbished systems and peripherals to extend their lifespan.

Education

  • 2015 - 2018
    Rift Valley Technical Training Institute
    Dip. Information Communication Technology
  • 2011 - 2014
    Ngariet High School
    Kenya Certificate of Secondary Education

Skills

  • Brilliant Customer service.
  • Good team player.
  • Outstanding communication skills.
  • Strong analytical skills.
  • Exceptional problem solving skills.

Hobbies

  • Blogging.
  • Social working.
  • Mindfulness.
  • Designing websites.

Personal Details

  • Sex: Male
  • Marital Status: Married
  • Religion: Christian Union
  • Nationality: Kenyan
  • Date of Birth: 31/05/1995

References

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