+254-704200296
MORDECAI - Naro Moru
0.0
0 Reviews
- Verified
Listing - +12Years
With Us
Company name
MORDECAI Contact number
+254-704200296
Mobile phone
Working hours
- Monday: OPEN
- Tuesday: OPEN
- Wednesday: OPEN
- Thursday: OPEN
- Friday: OPEN
- Saturday: Closed
- Sunday: OPEN
E-mail address
Listed in categories
Company description
IT HELDESK ADMINISTRATION
Provide a single technical point of contact for users; via email, phone, and IT helpdesk support system.
Provision of first line user support on desktop environment, Networking and Business Applications
Identify/Troubleshoot/Escalate/Resolve critical issues.
Notify second level support of performance issues and/or downtimes.
Identify/Document reoccurring issues and present possible solutions.
Assist with system administration as needed.
Provide technical and procedural trainings
Monitor phone volume and ensure adequate staffing coverage.
Create/Maintain technical and procedural documentation.
Suggest/Implement innovative idea’s to improve the Help Desk processes.
CLIENT ADMINISTRATION
Creation and
Sevice provision to user accounts
Managing request on email access
USER TECHNICAL SUPPORT
Maintenance, repair, and technical support of a variety of computer systems hardware across a wide range of company operating units.
Providing support to computer users on day to day activities, providing advanced technical assistance, support, and troubleshooting in the resolution of system communications, failures and conflicts.
Microsoft outlook support and configuration for uses as well as substantial administrative tasks.
Network administration, network support and setting up of networks connection for users
Troubleshoots networks, systems, and applications to identify and correcting malfunctions and other operational problems.
Software installation, support and documentation, administration and maintenance of software’s running on companies network
Performs routine, day-to-day hardware and software maintenance to ensure proper upkeep and utilization of systems.
SYSTEM ADMINISTRATION
Installing and maintaining equipment and software.
Managing Windows Systems (Windows 2003/2008 and 2008R2 Server, Exchange 2003/2010 and ISA Server for internet security) as well as Linux
ICT policy creation.
Ensuring internet and service availability for organization.
Provide a single technical point of contact for users; via email, phone, and IT helpdesk support system.
Provision of first line user support on desktop environment, Networking and Business Applications
Identify/Troubleshoot/Escalate/Resolve critical issues.
Notify second level support of performance issues and/or downtimes.
Identify/Document reoccurring issues and present possible solutions.
Assist with system administration as needed.
Provide technical and procedural trainings
Monitor phone volume and ensure adequate staffing coverage.
Create/Maintain technical and procedural documentation.
Suggest/Implement innovative idea’s to improve the Help Desk processes.
CLIENT ADMINISTRATION
Creation and
Show more
deletion of email account and user accounts Sevice provision to user accounts
Managing request on email access
USER TECHNICAL SUPPORT
Maintenance, repair, and technical support of a variety of computer systems hardware across a wide range of company operating units.
Providing support to computer users on day to day activities, providing advanced technical assistance, support, and troubleshooting in the resolution of system communications, failures and conflicts.
Microsoft outlook support and configuration for uses as well as substantial administrative tasks.
Network administration, network support and setting up of networks connection for users
Troubleshoots networks, systems, and applications to identify and correcting malfunctions and other operational problems.
Software installation, support and documentation, administration and maintenance of software’s running on companies network
Performs routine, day-to-day hardware and software maintenance to ensure proper upkeep and utilization of systems.
SYSTEM ADMINISTRATION
Installing and maintaining equipment and software.
Managing Windows Systems (Windows 2003/2008 and 2008R2 Server, Exchange 2003/2010 and ISA Server for internet security) as well as Linux
ICT policy creation.
Ensuring internet and service availability for organization.
Reviews
This company has no reviews. Be the first to share your experiences!
Questions & Answers
Have questions? Get answers from MORDECAI or BusinessList.co.ke users. Visitors haven’t asked any questions yet.
Verified Business
The accuracy of the company profile for MORDECAI is validated by the company owner, representative, or directory administrator.
Last update on
Registered with us in
Last update on
Registered with us in
Similiar Page for Your Business?
Make sure everyone can find your business online. Create your dedicated company page on BusinessList.co.ke - it's simply and easy!
List Your Business