Kenya
Nairobi
Communications
Multichoice Kenya Nairobi- Head Office DSTV Contacts, Multichoice Contacts

Multichoice Kenya Nairobi- Head Office DSTV Contacts, Multichoice Contacts

1.0 12 Reviews

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Company name

Multichoice Kenya Nairobi- Head Office DSTV Contacts, Multichoice Contacts

Address

Karuna Rd, Westlands, Nairobi P.O.Box: 60406-00200 City Square, Nairobi, Kenya
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Phone Number

+254-204446768
+254-204236000
+254-204236444
+254 20 4449000

Mobile phone

+254-711066000
+254-711066444

Website

http://www.multichoice.co.za

E-mail

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Reviews

12 Reviews

1.0

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1.0

Judi Otieno

6 Sep, 2021

Horrible customer service!

I have been a premier DSTV client for over 10 years. MultiChoice recently increased their prices, failed to inform me despite having my contact details and proceeded to disconnect my account when I paid the old price. Their customer service agents and supervisors were very nonchalant about the inconvenience they had caused me and only gave hollow apologies for the oversight. Multi choice does not deserve my KES 9550 per month! I am now trying to terminate the service and get my refund and they are making it difficult! Horrible customer service!

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1.0

Elius munene

1 Sep, 2020

They stole my money which I paid for a DStv kit delivery....

Scammers..I paid kshs 5199 to get a DStv kit but they never delivered..anybody trying to use this please don't...I have been calling them every day but the then only answers given is that I gave them 20 minute and they will call back to give me feedback.....................

This is just but a company of thieves trying to steal kenyans

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1.0

Mary Mburi

24 Aug, 2020

LOST PICTURE/AUDIO

Since Ichanged to a new decorder i have not been able to view Maisha Magic Plus which is my families favourite, Ihave called and even taken the decorder back for resetting twice but nothing happens. Could Ibe told where the problem is?

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1.0

Sandeep

6 Jul, 2020

pathetic customer service

Dstv keep cutting me off even though paid on an account their sales person gave. Been calling them daily...nightmare to get through. Purely false promises that they will connect. Absolutely pathetic customer services and their supervisors are just talk.

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1.0

Charles

1 Feb, 2020

Poor poor service

At least Zuku now have a chance to take up DSTV market.

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1.0

valerie nke

21 Jun, 2019

Not playing

I'm disgusted about the service from multichoice, my dstv is not playing but I paid and I keep holding hours on the phone only not to get assisted!

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1.0

28 May, 2019

Stop ugrade without customer concept

Mutichoice kenya decided to upgrage my package without my concept

Reply Useful 3 Wrong

1.0

Nachir

25 Apr, 2019

Subscription

NDP8H5KRJK Confirmed. Ksh950.00 sent to Multichoice Kenya Limited for account ******** on 25/4/19 at 12:16 PM New M-PESA balance is Ksh7.00. Transaction cost, Ksh23.00.but not subscribed yet

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1.0

Nisha Sapra

11 Apr, 2019

Poor customer service tonit

I have been on the phone for one hour trying to speak to an agent !
I have paid my subscription in full , in spite of this every 3-4 days the Indian bouquet gets cancelled ,

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1.0

Teboho

11 Jan, 2019

Disconnected

I have sent proof of payment and my services are still disconnected. What kind of a service

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1.0

David

22 Oct, 2013

OK. The services may be good but the customers service is just terrible to be fair. They don't keep time at all.

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1.0

david

25 Jun, 2012

paid for services, promised instalation, wasted day waiting for a technician to come only to be called two hours passed the agreed time to be informed that the person who has keys to the store is unavailable

PUBLIC USER

Maria Mullei

15 Aug, 2018

I absolutely agree. The Custom Care Services is the worst than in the public sector. I have expreinced same problem of being told about the installer for three days now and no action.

PUBLIC USER

Maria Mullei

15 Aug, 2018

I absolutely agree. The Custom Care Services is the worst than in the public sector. I have expreinced same problem of being told about the installer for three days now and no action.

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Questions & Answers

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Sarah Ngaruiya

19 Apr, 2020

I have had frequent loss of service especially after heavy rains which makes me call an electronics

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susan Aletia

20 Mar, 2020

I paid for my compact and up to today, I have not been reconnected. My effort to call or use the SMS service has been fruitless. I even did an email but no response. Are these guys still existing or not?

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Wesley Komen

14 Jul, 2019

I have paid for access package but I only receive 2 channels: KBC and 100, why? My package is always changed to family without consent. I have also tried to call customer service but no response, I'll relocate

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Company Details

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Karuna Rd, Westlands, Nairobi P.O.Box: 60406-00200 City Square, Nairobi, Kenya Get Directions

Description

What type of business are we building?

"South Africa's first choice and leading pay media destination, anytime, anywhere."

What type of service do we offer our Customers?

"We surround you with a world of entertainment."

Our Business

MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995.

Other businesses in the group are;

M-Net (delivers thematic channels and exclusive content to DStv subscribers) and SuperSport (provides comprehensive coverage of local and global sport), DStv Media Sales (commercial airtime sales and on-air sponsorship), DStv Digital Media (a division of MultiChoice and oversees the development of emerging platforms and products for the group), MWEB (internet service provider), Commerce Zone (e-procurement solutions) and Smart Village (gated community services) also form part of the group.

MultiChoice's involvement in South Africa goes beyond it's core business. Through its corporate social investment, the company actively participates in social transformation and, through technology, enables individuals and communities to help themselves.

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Multichoice Kenya Nairobi- Head Office DSTV Contacts, Multichoice Contacts

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