Overseas Courier Service (K) Ltd

How is it possible that a courier service does not have a receptionist who can answer calls? This is very annoying and inconveniencing. We sent a printer from Nairobi to our client in Kisumu. One week later, our client is yet to receive the package and calls to your office goes unanswered. Your service sucks big time.

I sent my goods on 08/01/2020 frm to keroka but up to today 14/01 2020 it has not been received what 8is the problem since then

Where in kisumu are your office?