City Hopper Ltd

1.5 8 Reviews
Company name
City Hopper Ltd
74925-00200 City Square, Nairobi, Kenya
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Phone Number
+254 20 650782
+254 20 3312058
Mobile phone
+254 726 010000
+254 20 312057
Working hours
Monday: 8:00 am - 5:00 pm  See All


8 Reviews
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Worst bus service
Was on my way to Nairobi hospital at about 7pm before boarding the bus I asked if it was going through Nairobi hospital,they all said yes . After boarding the bus it took a different route and the roads were very clear.. they told me to alight the bus was not going to pass that’s after I had paid.,I thought of fighting them but I just used my sense though I was very angry I held my cool.. this is not the way to treat sick or even healthy Kenyans, who gives the licences to operate without checks or customer service quality checks.. can we have only professional service providers on our roads.,especially vehicles plying the hospital routes .. very traumatic experience from crew plying route 46 bus fleet 720
Disgusted by the behaviour of your drivers.
This evening, at about 6.30 driving home with a sick restless baby , in Kibra at the entrance of Ayany estate. A bus fleet number 262 coming towards me. I indicte en request entry as the right side has jam. The driver arrogantly comes speeding towards us and increases the jam. Then his conductor comes out throwing insults and vigorously hitting my car mirrors and bonnet. Threatening to crush my car if i do not reverse. In a Few minutes the driver also comes out starts hitting the left side mirrors where my sick baby is. She is instantly startled en frightened en starts crying helplesly. It takes other drivers to intervene before he actualises his threats. I am sincerely disgusted. Do these drivers go thru any training on how to behave in public or does the compny only recruit the worst elements the society has. Yes ,there are rules on the road but have some descency when politely requested to help. Pregnant women, sick children or persons being rushed to hospital, the elderly..........i have heard of the diagusting behavoiur of Citi hoppa drivers en conductors. Today i have affirmed. And the next time citi hoppa is thrown out of kibra for their ruthlesness...... I will surely be at the front line. We can not accept services of such elements with no manners in our comunity.

no social distancing observed in bus
At around 2.30pm a city hopper bus route 40(ngummo) left kencom at half capacity but went carrying more passengers than expected at varoius stages e.g,kmtc putting the lives of others at risk during this covid pandemic.Sorry did not manage to get the exact reg KBR 432R.but fleet no 220.The contacts in the bus have been tampered with.Urgently have this looked into!!
Last night the 20/3/2018 a Citi Hoppa bus KBP 747A was hijacked along Mombasa road, and we were robbed to an extent some of the passengers were stabbed with pen knives, the bus that uses the Mombasa road route was diverted and we went to be ditched in Ryosambu.Even when we tried to call the CITTI Hoppa helpdesk numbers they were not going through and to make matters worse these goons are helped by the driver and the conductor.
Today A city hoppa KCB 258B even after asking for the change countless times from the conductor.
I even went further to the driver but with no help. This was at around 5:30pm today (17th April 2017)

This is unacceptable.

David 0721 235 149
Worst bus ever. Today my wife was robbed in one of your buses route 24 along ngong rd. Bus was hijacked and driven into a forest. All passengers forced to lie down. Why would the driver comply?
I would wish the driver of bus no 422 be warned for using a faulty vehicle and more so using a wrong route on saturday last week,be highly cautioned.
I today boarded a bus KBQ 047P and the back seat was not conducive at all kindly repair the seat as this will paint a bad picture of the company especially to our passengers who some time use the bus.
See All 8 Reviews

Questions & Answers

Hi? am from Nairobi,is there acondoctor vacancy please?and what are the requirements?
There is a very rude conductor on fleet number 227 KCA 841N. HE HAS BEEN USING VERY HARSH LANGUAGE ON CUSTOMERS AND I THINK its very unfortunate. he has no respect at all
Kindly i wish to ask if there could be any vacant for conductors. If there is, what are the requirements. Thank you.
View all 5 questions

Company Details

Location map
74925-00200 City Square, Nairobi, Kenya Get Directions
We succeeed only when we meet and exceed the expectations of customers. We have a passion for excellence and endeavour to set and deliver the highest standards of service, value, integrity and fairness. We celebrate the diversity and power of our people, ideas and cultures. We respect the environment and enrich the communities in which we do business. We feel a sense of responsibility to lead by examples of innovations, enthusiasm and loyalty to our customers.
Working hours
Monday:8:00 am - 5:00 pm
Tuesday:8:00 am - 5:00 pm
Wednesday:8:00 am - 5:00 pm
Thursday:8:00 am - 5:00 pm
Friday:8:00 am - 5:00 pm
Saturday:8:00 am - 12:00 pm

Verified Business

City Hopper Ltd - company profile is confirmed by company owner / representative person / directory administrator.
Last update: September 2021 - View Status

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