I am a very dissatisfied customer from Eldoret. I made a payment via your website which did not reflect due to various reasons. I called your customer care team who said that it will be worked on and delivery will be done 2 days ago which was not the case and no communication was shared to that regard. I get a call from one of your drivers who said that he is at Eldoret and wants to deliver. I explained where they should deliver. I requested that he could share his WhatsApp number so that I could drop a pin which I did. I later called to find out where he was and these were his responses:
1. The delivery point is very far. This is false as the delivery point is a 5 minutes drive from Eldoret CBD.
2. He has a very big truck and my mattress is just a small thing and he will therefore return it to the office.
3. That he was told to deliver in Eldoret town by the office and I should follow up with the office since I did not deal with him.
4. He is in a hurry to get back to Nairobi.
In my opinion, he was very unprofessional and rude displaying poor customer care. I am really shocked as I am a repeat customer who relocated to Eldoret and opted to use Superfoam instead of all other options in this market.
The customer care have confirmed that I will receive my refund which I would really appreciate and seek for an alternative supplier.
Kindly treat this as customer feedback!
Super Foam Ltd
Super Foam Ltd
1.0 1 Review
Super Foam Ltd49887-20100 +254-512210860https://www.businesslist.co.ke/img/site/default-business2.jpg
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Super Foam Ltd is located in Nakuru, Kenya. Company is working in Home and Garden business activities.
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